Becoming a new member of any Association can be overwhelming with all the information to become familiar with. It is ultimately your responsibility as a professional to read all communications sent out by your Association. We pride ourselves on our transparency and want to set our members up for success, so we have developed a reference guide to help members navigate some the questions they may have. Here is all the information that we provide our new members. *NOTE: Some of this information varies depending on membership type.*
As always, if you have further questions, please call, or email the office, we are here for you!
What you can access on the CMMOTA Website:
o Scope of Practice for Massage Therapy / Scope of Practice for Manual Osteopathic Therapy
o Standards of Practice for Massage Therapy / Standards of Practice for Manual Osteopathic Therapy
o Code of Ethics & Mission
o Bylaws
o CMMOTA Policies and Procedures
o CMMOTA Blog
o AGM and Conference Information
o Advertised Courses and Careers
o Complaints Process
o Provincial Regulations
o So much more…………….. follow the link: https://cmtdev.ca/
My CMMOTA Profile:
As a member of CMMOTA, you can locate a lot of information through your profile. We have a Learning My CMMOTA Profile course that you can take on our website by following this link: https://cmtdev.ca/online-courses/. (PS. You can also access this through your profile). You will even receive 1 CEC upon successful completion.
To log into your profile, follow these instructions:
• Go to https://cmtdev.ca/
• Click on “My Account”
• Click “My Profile”
• Enter your email address
• Enter your password that you entered when submitting your application
If you need to reset your password to access your profile, please email the office.
Look up any of CMMOTA’s approved courses through your profile.
You can follow these instructions to do so.
• If you log into your profile, you can search through our approved courses.
• To search for an approved course, you will want to click on CEC’s in your profile. Then click on Submit CEC.
• Click on Types and select Course.
• In the search bar, enter the first couple words of the course you are interested in (for example: Kinetic or Anatomy). This will populate a list of approved courses that has that key word in the name of the course. To find more information such as the name of the instructor or a website, you may want to click on the name of the course or click on Select Course.
If you do not find the course, you were interested in taking simply email the information of the course to our office and our Continuing Education & Practice Coordinator will work with you to see if it can be approved. Keep in mind that we approve the course for credits and the insurance company approves the modality to be added to your insurance. Online courses are approved on a case-by-case basis.
There are various ways to obtain your credits for your CEC Cycle. You can look at the credit guidelines by following this link: https://cmtdev.ca/continuing-education-requirements/
How to update your Address or Phone Number
• Under Personal Information in your profile, you can update this information
• Email the office. We will update your file and with Dusyk and Barlow
Why add my Business Information to my profile?
We send weekly/bi-weekly lists to the insurance companies so your claims can be processed. If you list your business information in your profile it will be sent with your name for a quicker response time. You can also list a Primary business as well if you work at multiple locations. Your business name would also show up on our “Find a therapist” option on our website.
How can I connect with my peers?
As a member with CMMOTA you are able to become a member of our Members Only Facebook group. This is an excellent place to pose your questions to your peers to learn from the experts. You will also receive information that is specifically for our members. Look for this Facebook page: https://www.facebook.com/groups/670125623120944/?epa=SEARCH_BOX
Where do I find my invoice/receipts for my Membership Payments?
• You can access your invoice/receipts under “Billing” in your membership profile
• We send the next years renewal notices on July 1st of each year. They are due by December 31st of each year
• Remember your insurance renewal is a separate payment which is also due by December 31st of each year
• Renewal packages are mailed out in January of each year. If you have not received your renewal package by March 1st, please email the office
Information Regarding your broker, Dusyk and Barlow:
• Your annual renewal with Dusyk and Barlow will arrive in November of each year and must be renewed by December 31st of each year.
• Your amazing occurrence-based insurance has got you covered to work at home, in a clinic, or mobile. Pleas check out this CMMOTA blog – https://cmtdev.ca/you-cant-handle-the-truth/
How do I set up Online and Direct Billing:
CMMOTA strives to provide our members with the most current of references to use in their businesses. The following information will give you the most recent information for Direct Billing and Online Billing references and procedures as of March 2018.
Alberta Blue Cross:
https://www.ab.bluecross.ca/providers/massage-therapists-home.php
Medavie Blue Cross Federal Program:
The federal program covers – Veterans Affairs Canada (VAC), the Canadian Armed Forces (CAF) and the Royal Canadian Mounted Police. Providers must register with the Federal Program and obtain a provider number at https://www.medaviebc.ca/en/health-professionals/register or call 1‐888‐261‐4033 and talk to one of the representatives.
Green Shield:
1. Massage Therapists will need to set up a provider number with Green Shield by completing the form at:
• www.providerconnect.ca then under “Provider Registry” click on “Health Professional” and complete the form and submit.
2. Green Shield will review your information and send you a Provider number in the mail.
3. Once you have your Provider number, you can sign up for “Secure Services” at www.providerconnect.ca.
4. If you have questions, call the Customer Care Line at 1-888-711-1119.
Telus Health:
Telus Health eClaims allows clients of the following benefit groups to online direct bill: Chambers of Commerce Group Insurance Plan, Desjardins, Security, Great-West Life, Industrial Alliance, Johnson, Johnson Group, Manulife, Maximum Benefits, Standard Life, Claimsecure, CINUP, Cowan, First Canadian Insurance Corporation, Group Health, Group Source, Manion Maximum Benefit.
Providers will need to “Sign Up for eClaims” by going to Telus Health’s website: https://www.telus.com/en/health/health-professionals/allied-healthcare-professionals/eclaims and click “register now for this free service.” Telus Health will review your submission and verify that it meets their requirements. This can typically take up to 3 weeks. You will receive an email with a username and the log in information for the eClaims system. There is an additional 7 day waiting period before you can log in to the system to start processing eClaims. If you do not receive your username and log in information after 3 weeks, contact provider.mgmt@telus.com with your confirmation number to inquire what stage your submission is at. Telus Health’s number is 1-866-240-7492.
Sun Life eClaims:
https://www.sunlife.com/content/dam/sunlife/regional/canada/images/dhs/eclaims-faq-en.pdf
Their Contact Care Center phone number is 1-855-301-4786.
Manulife:
https://www.manulife.ca/personal/support/manulife-id.html
Equitable and Co-Operators:
https://www.theclaimsxchange.com/
ClaimSecure:
https://www.claimsecure.com/
Rwam Insurance:
https://provider.rwam.com/
*Please note: This document is intended for information purposes only. CMMOTA does not endorse, advocate or guarantee any of these processes or services. CMMOTA will attempt to ensure the accuracy of these processes and documents; however, information from these companies can change at any time. It is the member’s responsibility to practice due diligence in researching each process and service prior to signing up. CMMOTA will not be held accountable or liable for any acts of fraud or misrepresentation committed by members of the CMMOTA.*
CMMOTA RMT’s are recognized with all insurance companies. CMMOTA MOT’s are now recognized with 21 insurance companies. For the full list please follow this link: https://cmtdev.ca/membership-information/
How should I write my receipts:
While each health care insurance provider does from time to time do a random check of information, often times the reason for this request is because something is either missing on the receipt, or there is a difference between the information that is provided on the receipt and the information that we have on file for you that we regularly provide to the health insurance companies. It is important to note that if you change locations or have multiple business locations that updating your information through your membership portal on the website will help to reduce the number of times this occurs.
To aid in reducing the number of these requests we would like to remind you of several things that are important to include on your receipts. Below is a list, as well as an example of what should be included on the receipt:
• Therapists Name followed by educational credentials (e.g. BA, BSc., MT, DOMP, MOT, OMT, etc)
• Therapists Association Number in Correct Format (CMMOTA – RMT#XXXX or CMMOTA – MOT#XXXXXX)
• Therapists Place of Business (if applicable)
• Address of Business
• Phone Number of Business
• GST # (if applicable)
• Date Receipt was Issued with Receipt Number
• Name and mailing address of Client
• Service(s) Provided including time and cost
• Payment Method
Example 1 – RMT Receipt
John Smitty, B.Sc., MT, DOMP Date: June 31, 2099
CMMOTA -RMT#9999 Receipt Number: 9876
Alberta Relaxation Massage & Spa
1234 Banff Street, Red Deer, AB T4N 1P7
(403)123-4567 GST No. 1234567RT0015
Services Provided for:
Bob Jones
665 River Beach Crescent, Red Deer, AB T2P 7K8
90 Minutes Massage Therapy Treatment ………………………………………………………$134.00
GST @ 5% ………………………………………………………………………………………………………$ 6.70
Total ………………………………………………………………………………………………………………$140.70
Paid by: CASH
Example 2 – MOT Receipt
Susan Smitty, B.Sc., MT, OMT Date: June 31, 2099
CMMOTA -MOT#999999 Receipt Number: 1234
Alberta Relaxation Massage & Spa
1234 Banff Street, Red Deer, AB T4N 1P7
(403)123-4567 GST No. 1234567RT0015
Services Provided for:
Bob Jones
665 River Beach Crescent, Red Deer, AB T2P 7K8
90 Minutes Manual Osteopathic Therapy Treatment ……………………………………$200.00
GST @ 5% …………………………………………………………………………………………………….$ 10.00
Total ……………………………………………………………………………………………………………..$210.00
Paid by: CASH
If your receipts are missing any of this vital information, please update your receipting methods. Please ensure that only the appropriate member number for the treatment is listed on your receipt.
I may be moving to a Regulated Province. What can I expect:
We currently have members that practice in Alberta, B.C., Saskatchewan, Ontario, Quebec, Manitoba and Yukon. Our members enjoy the freedom of traveling and working within non-regulated provinces throughout Canada. This removes the hassle of joining new associations in each province.
If you are relocating from one province or territory to another, please let our office know, and we will be able to guide you through any necessary changes which may need to be made to your membership type or professional liability insurance policy
Your malpractice and liability insurance covers you to work in regulated provinces such as Ontario, but your clients cannot submit receipts for reimbursement unless you are a member of the Massage Therapy College. The registration number that our members receive can also be used for third party billing with insurance companies so clients can have their treatments reimbursed. This is the case for non-regulated provinces. In regulated provinces, the insurance companies go off of the college registry for insurance reimbursement. We do have members practicing in regulated provinces, however they are required to abide by the rules associated with working in that environment (ie can not be called an RMT, etc.). With that being said, we do have some members that are very successful working in a regulated province.
Tips when starting your new business:
• You will want to contact the city or town office you are residing in to see if your city requires a business license
• You will also want to share with us your new business location and business name so that we can add that information into your membership profile. Remember this business information is available to the public when searched up on Find a Therapist
• You will also want to update any insurance billing portals with this information so that when your clients start to submit their claims, that they will be reimbursed
• You may also want to contact Dusyk and Barlow so that they have any relevant information. Their phone number is 1-800-305-6737
• Become a member of CMMOTA’s Member’s Only Facebook page and connect with your peers. They are the experts
There is some excellent information provided to our members in a recent information session. Here is the link to the meeting. https://cmtdev.ca/lessons/info-session/.
Promotional Emails:
You are able to unsubscribe from our promotional emails. There will be a link on every communication or you can email the office directly. Please keep in mind that you will continue to receive all emails relating to Membership information, such as Information Bulletins, our monthly CMMOTA Knead to Know, Membership Renewal Reminders, Insurance Renewal Reminders, First Aid Renewal Reminders, Vulnerable Sector Check Renewal Reminders, as well as any provincial updates.
What is the Annual Declaration and When do I need to submit it:
The purpose of the Annual Declaration is to provide on a minimum of a yearly basis the information requested on the form to the Association in order to keep the members information up to date with the Association. We will send this out to all members in October of each year to be submitted by December 31st of each year.
We hope that you found this information helpful! Once again, if you have any questions at all, please don’t hesitate to reach out to us!
